2.
1.
Providing a form format with a clear top to bottom that mitigates confusion from the users.
Refining the Design
High-Fidelity Prototype: Information Intake Form
The goal of the information intake form was to collect enough data to produce the optimal match with a therapist. The challenge of designing the form was to mitigate confusion and improve its usability. Which was achieved by providing small digestible segments for the users and a clear flow.
Information Intake User Flow
1.
2.
Bread crumbs to indicate where the users are and provide an estimate of how much more is left for the user.
3.
4.
Review page to allow users to confirm their selection and provide the chance to reconsider any mistakes.
3.
Complete button with higher contrast that indicates to the users the end of the form.
4.
High-Fidelity Prototype: Matching Phase
The matching phase of the flow provides the user with the optimal match based on the information intake form. The flow provides key information such as past experience and price point per session to allow users to confirm the match. The users are also provided with the next best match if the suggestion does not meet their expectations.
Overview
Time Frame
1 month
My Role
UX/Visual Designer
Team Size
Solo
Paper and digital wireframing, low and high-fidelity prototyping, conducting interviews, usability studies, accounting for accessibility, and overviewing the design.
Responsibilities
Talking about mental health is a daunting task for many and often gets neglected because of the difficulty in finding professional help. Start Now is an interactive web design that provides instant connections between therapists and users. Start Now is designed to take off the burden and anxiety of scrolling through countless pages to find the right therapist by providing the optimal match based on the needs of the user.
The Story
I conducted interviews to understand the pain point of users and the primary need in taking the first step of initiation. The primary users are a group of adults that are veterans with no prior mental health counseling. The research confirmed that information intake forus that can determine and automatically filter out incompatible options were positively perceived.
Understanding the User
The Problem
It cost a lot of time and mental energy for users to find an adequate therapist that meets their needs. Users often need to go through countless pages to find a fitting match and discover that the therapist does not accept new clients.
User Persona
Goals
- Simple and inviting environment for people seeking help
- Different options for different stage of needs
Frustrations
- "Hard to find a therapist who accepts my insurance"
- “It’s confusing and hard to find specific help in a tight window of time”
Ben is a US army veteran who seeks professional mental health counseling seeking a professional specializing in PTSD. The current workplace offers an insurance plan that is only accepted by a handful of therapists.
User research: Usability Study
Would the information intake form be a useful method?
What piece information is critical in matching with a therapist?
Determining the hierarchy of informations
User research Summary
Understanding the Problem
There are two main categories of user frustration shown through user research. The most efficient way to address these issues was an information intake form that filters the compatible matches for the users.
Identifying the Challenges for Users
External Challenges
-Time
-Insurance coverage
-Physical location
Internal Challenges
-Individuals who understand cultural differences
-The stress of going through a list of potential therapists
Ideation
Using paper wire-frames to ideate different layouts.
Digital Wireframe
Simple visualization of what to expect was key in the following page for users to have. Implementing a starting prompt at the start of the page to guide users to start their process.
Low-Fidelity Prototype
The low-fidelity prototype focuses on the flow from a user perspective in selecting a licensed professional.
Initial Design
Future Implementations
Improving the community aspect that the platform can bring. Such as tools to find local support groups or meet-up pages.
Implementing different resources such as receiving funding or an information page that will provide solid information.
Discovering ways to share and recommend others beyond social media.
Displaying all the information on one page is not necessarily a good user experience. Implementing a chronological order with digestible chunks of information improves user experience.
What I learned
The Impact
Start Now is a resource page that helps users to take the initial step of receiving mental health. The focus is to improve the user experience by eliminating the endless scrolling process to find a therapist.
Takeaways
2.
1.
Providing a form format with a clear top to bottom that mitigates confusion from the users.
Refining the Design
High-Fidelity Prototype: Information Intake Form
The goal of the information intake form was to collect enough data to produce the optimal match with a therapist. The challenge of designing the form was to mitigate confusion and improve its usability. Which was achieved by providing small digestible segments for the users and a clear flow.
Information Intake User Flow
1.
2.
1.
2.
Bread crumbs to indicate where the users are and provide an estimate of how much more is left for the user.
3.
4.
3.
4.
Review page to allow users to confirm their selection and provide the chance to reconsider any mistakes.
3.
Complete button with higher contrast that indicates to the users the end of the form.
4.
High-Fidelity Prototype: Matching Phase
The matching phase of the flow provides the user with the optimal match based on the information intake form. The flow provides key information such as past experience and price point per session to allow users to confirm the match. The users are also provided with the next best match if the suggestion does not meet their expectations.
Overview
Overview
Time Frame
1 month
My Role
UX/Visual Designer
Team Size
Solo
Paper and digital wireframing, low and high-fidelity prototyping, conducting interviews, usability studies, accounting for accessibility, and overviewing the design.
Responsibilities
Talking about mental health is a daunting task for many and often gets neglected because of the difficulty in finding professional help. Start Now is an interactive web design that provides instant connections between therapists and users. Start Now is designed to take off the burden and anxiety of scrolling through countless pages to find the right therapist by providing the optimal match based on the needs of the user.
The Story
I conducted interviews to understand the pain point of users and the primary need in taking the first step of initiation. The primary users are a group of adults that are veterans with no prior mental health counseling. The research confirmed that information intake forus that can determine and automatically filter out incompatible options were positively perceived.
Understanding the User
The Problem
It cost a lot of time and mental energy for users to find an adequate therapist that meets their needs. Users often need to go through countless pages to find a fitting match and discover that the therapist does not accept new clients.
The Problem
It cost a lot of time and mental energy for users to find an adequate therapist that meets their needs. Users often need to go through countless pages to find a fitting match and discover that the therapist does not accept new clients.
User Persona
Goals
- Simple and inviting environment for people seeking help
- Different options for different stage of needs
Frustrations
- "Hard to find a therapist who accepts my insurance"
- “It’s confusing and hard to find specific help in a tight window of time”
Ben is a US army veteran who seeks professional mental health counseling seeking a professional specializing in PTSD. The current workplace offers an insurance plan that is only accepted by a handful of therapists.
User research: Usability Study
Would the information intake form be a useful method?
Would the information intake form be a useful method?
What piece information is critical in matching with a therapist?
What piece information is critical in matching with a therapist?
Determining the hierarchy of informations
Determining the hierarchy of informations
User research Summary
Understanding the Problem
There are two main categories of user frustration shown through user research. The most efficient way to address these issues was an information intake form that filters the compatible matches for the users.
Identifying the Challenges for Users
External Challenges
-Time
-Insurance coverage
-Physical location
External Challenges
-Time
-Insurance coverage
-Physical location
Internal Challenges
-Individuals who understand cultural differences
-The stress of going through a list of potential therapists
Internal Challenges
-Individuals who understand cultural differences
-The stress of going through a list of potential therapists
Ideation
Using paper wire-frames to ideate different layouts.
Digital Wireframe
Simple visualization of what to expect was key in the following page for users to have. Implementing a starting prompt at the start of the page to guide users to start their process.
Low-Fidelity Prototype
The low-fidelity prototype focuses on the flow from a user perspective in selecting a licensed professional.
Initial Design
Future Implementations
Improving the community aspect that the platform can bring. Such as tools to find local support groups or meet-up pages.
Implementing different resources such as receiving funding or an information page that will provide solid information.
Discovering ways to share and recommend others beyond social media.
What I learned
Displaying all the information on one page is not necessarily a good user experience. Implementing a chronological order with digestible chunks of information improves user experience.
The Impact
Start Now is a resource page that helps users to take the initial step of receiving mental health. The focus is to improve the user experience by eliminating the endless scrolling process to find a therapist.
Takeaways
Understanding the User
The Problem
It cost a lot of time and mental energy for users to find an adequate therapist that meets their needs. Users often need to go through countless pages to find a fitting match and discover that the therapist does not accept new clients.
The Problem
It cost a lot of time and mental energy for users to find an adequate therapist that meets their needs. Users often need to go through countless pages to find a fitting match and discover that the therapist does not accept new clients.
User Persona
Goals
- Simple and inviting environment for people seeking help
- Different options for different stage of needs
Frustrations
- "Hard to find a therapist who accepts my insurance"
- “It’s confusing and hard to find specific help in a tight window of time”
Ben is a US army veteran who seeks professional mental health counseling seeking a professional specializing in PTSD. The current workplace offers an insurance plan that is only accepted by a handful of therapists.
User research: Usability Study
Would the information intake form be a useful method?
Would the information intake form be a useful method?
What piece information is critical in matching with a therapist?
What piece information is critical in matching with a therapist?
Determining the hierarchy of informations
Determining the hierarchy of informations
External Challenges
-Time
-Insurance coverage
-Physical location
External Challenges
-Time
-Insurance coverage
-Physical location
Identifying the Challenges for Users
Internal Challenges
-Individuals who understand cultural differences
-The stress of going through a list of potential therapists
Internal Challenges
-Individuals who understand cultural differences
-The stress of going through a list of potential therapists
I conducted interviews to understand the pain point of users and the primary need in taking the first step of initiation. The primary users are a group of adults that are veterans with no prior mental health counseling. The research confirmed that information intake forus that can determine and automatically filter out incompatible options were positively perceived.
User research Summary
Understanding the Problem
There are two main categories of user frustration shown through user research. The most efficient way to address these issues was an information intake form that filters the compatible matches for the users.
Talking about mental health is a daunting task for many and often gets neglected because of the difficulty in finding professional help. Start Now is an interactive web design that provides instant connections between therapists and users. Start Now is designed to take off the burden and anxiety of scrolling through countless pages to find the right therapist by providing the optimal match based on the needs of the user.
The Story
Overview
Time Frame
1 month
My Role
UX/Visual Designer
Team Size
Solo
Paper and digital wireframing, low and high-fidelity prototyping, conducting interviews, usability studies, accounting for accessibility, and overviewing the design.
Responsibilities
Ideation
Using paper wire-frames to ideate different layouts.
Digital Wireframe
Simple visualization of what to expect was key in the following page for users to have. Implementing a starting prompt at the start of the page to guide users to start their process.
Low-Fidelity Prototype
The low-fidelity prototype focuses on the flow from a user perspective in selecting a licensed professional.
Initial Design
Bread crumbs to indicate where the users are and provide an estimate of how much more is left for the user.
1.
Providing a form format with a clear top to bottom that mitigates confusion from the users.
2.
Refining the Design
The goal of the information intake form was to collect enough data to produce the optimal match with a therapist. The challenge of designing the form was to mitigate confusion and improve its usability. Which was achieved by providing small digestible segments for the users and a clear flow.
Information Intake User Flow
Review page to allow users to confirm their selection and provide the chance to reconsider any mistakes.
3.
Complete button with higher contrast that indicates to the users the end of the form.
4.
High-Fidelity Prototype: Matching Phase
The matching phase of the flow provides the user with the optimal match based on the information intake form. The flow provides key information such as past experience and price point per session to allow users to confirm the match. The users are also provided with the next best match if the suggestion does not meet their expectations.
High-Fidelity Prototype: Information Intake Form
1.
2.
1.
2.
3.
4.
3.
4.
Improving the community aspect that the platform can bring. Such as tools to find local support groups or meet-up pages.
Implementing different resources such as receiving funding or an information page that will provide solid information.
Discovering ways to share and recommend others beyond social media.
Future Implementations
What I learned
Displaying all the information on one page is not necessarily a good user experience. Implementing a chronological order with digestible chunks of information improves user experience.
The Impact
Start Now is a resource page that helps users to take the initial step of receiving mental health. The focus is to improve the user experience by eliminating the endless scrolling process to find a therapist.
Takeaways